If you are trying to access Directline application from a mobile browser, you will be required to complete a one-time setup the native Citrix App for Android or iOS.
You can find step-by-step instructions on how to setup the Citrix App here: for Android and iOS devices.
Please contact support at 1 800 344 8655 option 1 if you require any assistance or have any questions.
Please note this version is best for mobile devices with a large screen such as a tablet.
If you would like to book a demo of Directline Mobile, designed specifically to work on any modern mobile device with a web browser, please contact Sales (1 800 344 8655 option 4) for a brief demonstration.