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Contact Support

1-800-344-8655 | 905-844-9947

Call us. All DirectLine users receive 24/7 support

Training Videos

Visit our How-To video library.

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Knowledge Base

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A Comprehensive Suite of Support Options

Our goal is to be your in-house CMMS technology resource. We are here to help you reduce downtime and improve overall maintenance efficiency.

Personal Account Manager

Your single point of contact for everything. Every DirectLine customer benefits from a dedicated account manager who offers personalized service and takes the time to understand your goals, challenges, and requirements.

Training Videos

Learn at your own pace, or benefit from a quick refresher while on site, with Megamationā€™s extensive How-To video library. It is a constantly evolving resource that currently has well over one hundred videos covering almost everything you need to know about how to use our DirectLine software.

Knowledge Base

Megamation offers to its customers a comprehensive searchable database of common questions and answers. It is a valuable self-service tool for users to access information and find answers to their questions.

24/7 Expert Support

Timely expert support when you need it. Every Megamation DirectLine user ā€“ whether a technician or an administrator ā€“ can call our support desk anytime. Our in-house team are DirectLine Experts and available at all times.

1 800 344 8655 | 905 844 9947 | support@megamation.com

One-on-One Training

We offer unlimited personal one-on-one training for all our customers ā€“ anyone who uses DirectLine. We will get you up and running. And you can trust us to train your new hires so you can manage your business.

Implementation | New hires | Refresher training | Updates

Technology and Security

Megamation is committed to the secure access, uninterrupted availability, and integrity of your data. Secure data is fundamental to safeguarding privacy, maintaining confidentiality, and ensuring business continuity. Contact us to learn more about how we protect against threats, secure our firewalls, and configure our servers.

Live Webinars

Megamationā€™s expert team of account managers and trainers host live monthly How-To webinars. It a chance for our community of DirectLine users to have live discussion with our experts, and each other.

What Our Clients say about DirectLine Support

  • Their service team is world-class. If I encounter a problem, I can typically get it corrected the same day if not while I am on the phone with the support department. Megamation has become more important to me than email.

    Lake Washington Institute of Technology
    Casey Huebner

    Facilities Manager

  • The service and sales personnel have always been responsive and extremely helpful. I really like that they can log onto the screen and actually see and show me the processes.

    Nancy Johnson

    Direct Line Universities and Colleges user

  • Megamation is great for work orders and I look forward to using it to track new and old buildings. Any time I have had a problem the DirectLine support has been fantastic and very prompt. I would recommend Megamation to all

    Gloria

    Campus Operations

  • Any time I have had a problem the DirectLine support has been fantastic and very prompt. I would recommend Megamation to all.

    Gloria

    Campus Operations

  • Being able to call Megamation support and have them shadow me online for assistance when I needed questions answered or training delivered has saved me from banging my head against the wall like I used to. (The wall has less dents in it too.)

    Unilever
    Brian Chorba

    CMMS/Maintenance Specialist

  • The Megamation team definitely excels when it comes to customer service ā€“ from my account manager reviewing a request to the programmers making a change to meet our needs. Thank you for your on-going support through the years and many years ahead.

    Hunter Amenities International Ltd.
    Anna C.

  • The DirectLine technical support is one of the best that I have had. They are able to get to the root of the problem and solve it in 99.9% of the time with just one phone call, and if tech support is not able to solve it the design group is right on top of it.

    Thomas Richardson

    Maintenance Support Coordinator

  • I have been using Megamation since 2008. It is impressive how any and all Technical Support concerns are always addressed and rectified immediately. The software is comprehensive and very use friendly. I would absolutely recommend it.

    GaƩtane Leroux

    DirectLine for Facilities user

  • Megamation has provided timely and professional support for our application over many years now. Your organizationā€™s willingness to customize our application for our specific needs has been refreshing. Thank you for your continued support and innovation.

    The J.M. Smucker Co
    Keith Hightower

    SQMS Manager

  • The support and staff at Megamation is always onboard to assist in adapting to changes and provides a very technical and experienced group of folks to make it happen in a very timely manner. Thank you.

    Tony Vandiver

    Senior Planner

Tools & Downloads

RemotePC

Citrix Receiver Clean-Up Utility

Citrix Workspace for Windows

Citrix Workspace for Mac